Frequently Asked Questions (FAQ)
Frequently Asked Questions - (Shopping with us directly at www.MoneyCruncher.co.uk)
Where are you based and where do you dispatch from?
We’re based in Leeds, UK (LS9) and fulfil all orders from our national distribution centre at LS9 0DW.
Do you offer shipping, and how fast is it?
Yes. Shipping is fast and free on all purchases. Orders placed before 2pm are dispatched same day and sent via 48-hour postage.
What if I’m not happy with my purchase?
We offer a 100-day money-back guarantee. If you’re not satisfied, contact our customer service for a free return. Support is available seven days a week at service@moneycruncher.co.uk.
How do I initiate a return?
Email service@moneycruncher.co.uk with your order details. Our team will guide you through the free returns process.
Who sources your products?
All products are sourced in-house by our dedicated product team. We design many items ourselves to ensure uniqueness and quality.
Do you own the brands you sell?
Yes. We own all the brands, trademarks, and product rights for everything we source and sell in-house.
What is your mission and vision?
Vision: To lead the way in value-driven online retail, making unbeatable prices and smart savings the everyday standard.
Mission: To bring exceptional value to every household by offering affordable, high-quality products across major online marketplaces—empowering customers to shop smart and save big.
Are your products exclusive?
Yes, all of our products are exlusively retailed online by Money Cruncher across our Shopify store and online marketplaces
Who do you trade as and what is your legal entity?
We trade as Money Cruncher and are a proud member of the Purston Park Group. Our company is registered at Companies House under Spot On-Line Ltd.
Is your business aligned with any broader group values?
Yes. Purston Park shares our commitment to delivering great value. That alignment supports our sourcing, design, and pricing philosophy.
How often do you update your product range?
Our selection is regularly updated with new products and special offers. Check the new products on our website for the latest additions.
How can I trust the quality of what I’m buying?
Quality is controlled in-house: we source, design, and own the rights to our products, combining unique design with value. The 100-day guarantee and transparent policies back your confidence.
Can I contact customer service outside typical hours?
Yes. Our customer service operates seven days a week via service@moneycruncher.co.uk.
Do you charge for returns?
No. Returns are free if you use the process provided via our customer support.
What makes Money Cruncher different from other retailers?
We combine in-house product ownership, exclusive designs, free fast shipping, a long money-back window, and a mission to maximise value, making smart savings standard.
Where can I find special offers?
Special offers and new arrivals are featured on our official website; it’s updated regularly to reflect current promotions.
Do you sell through other marketplaces?
Yes. We offer our range across major online marketplaces, all aligned with our value-driven mission.
How do you ensure transparency and trust?
Through clear policies, owned-brand sourcing, a lengthy guarantee, and accessible support everything is openly communicated.